Lanlan.docs

Add a contact form

A form on your site that sends you an email whenever someone writes in.

Ask Lanlan

In Tell Lanlan, say what you want:

  • "Add a contact form to the home page with name, email and message."
  • "Put a booking enquiry form on the Contact page: name, email, phone, preferred date and a message."

Lanlan builds the form, styles it to match your site, and connects it so messages reach you. Publish the site and the form starts working for visitors. Publish your changes.

When someone sends the form, they see "Thanks — your message is on its way." You can ask for a different message, or for a thank-you page: "After someone sends the form, take them to a thank-you page."

Where messages go

To your inbox. Each message is emailed to you from Lanlan Forms (noreply@lanlan.site), with a subject like "[your-site.lanlan.site] New Contact submission". To reply, write to the address the visitor typed in the form.

By default the email goes to whoever set up the form. You can send it somewhere else, or to up to 5 addresses:

  • Ask Lanlan: "Send contact form messages to bookings@rosiebakes.com instead."
  • Or, as the site's owner, open the form on the Forms page and press manage next to Notifies….

If the form sends to a single address, everyone you've invited to the site also gets a copy. With two or more addresses, only those addresses get it. To stop the emails, remove every address; messages are still saved in the dashboard.

To your dashboard. The Forms page keeps every message. Open a form to read the 50 most recent, switch between the All and Spam tabs, delete one, or press Export CSV to download them all as a spreadsheet. You can also ask: "Who wrote in through the contact form this week?"

Spam

Every site's forms have spam protection built in: a hidden trap that catches most bots, plus checks for typical spam messages. Pro sites add checks across all Lanlan sites and an AI that reviews borderline messages.

Messages caught as spam (or that you Mark as spam) are kept in the Spam tab and never emailed to you. Visitors whose message was caught still see the normal thank-you. If a real message lands in Spam, mark it Not spam.

To protect your inbox, if a form gets more than 20 messages in an hour, Lanlan stops emailing each one and sends you a single hourly summary instead. One visitor can send a form at most 10 times an hour.

Good to know

  • Forms work on every plan, with no limit on the number of forms or messages.
  • Forms can't accept file uploads. Ask visitors to email attachments.
  • Deleting a form deletes all of its messages too. Export them first if you want to keep them.

What to try next

If you get stuck

Ask Lanlan. In Tell Lanlan, "I can't figure out how to…" almost always gets you unstuck. For anything Lanlan can't help with, email support.