Lanlan.docs

Forms beyond contact

Booking, sign-up and feedback forms — the fields you can use, what forms can't do, and how to manage the ones you have.

Add a contact form covers the basics. This page is for everything else.

Fields you can use

Describe the form and Lanlan picks the right kind of field for each part:

  • Short text — names, subjects, short answers.
  • Email — the visitor's browser checks it looks like an email address.
  • Phone, website address, number, date — phones show the right keyboard or a calendar.
  • Long text — messages, descriptions, notes.
  • Dropdown — pick one from a list.
  • Radio buttons — pick one from a few options.
  • Checkboxes — yes/no choices, like "Subscribe me to the newsletter."

Examples that work in Tell Lanlan:

  • "Add a booking form with name, email, the date they want, and a dropdown for the service: haircut, colour, or both."
  • "Add a feedback form with a rating from 1 to 5 and a box for comments."
  • "Put a newsletter sign-up at the bottom of every page: only an email and a box to tick."

What forms can't do

  • No file uploads. Visitors can't attach photos or documents. Ask them to email files instead.
  • No multi-step forms. Each form is one page, sent with one click.
  • No questions that appear depending on an earlier answer. Every field is always visible.
  • No checks after sending. The visitor's browser checks required fields and email format. Nothing else is checked once the form is sent.
  • "Pick several" checkboxes need care. If several checkboxes share one name, only the last ticked one is saved. Ask Lanlan to give each option its own name: "Make each service option its own checkbox so I can see every one they tick."

If one of these matters for what you're doing, tell Lanlan what you're trying to achieve. There's often another way, such as a collection.

Manage your forms

On the Forms page, open a form to:

  • Read the 50 most recent messages, newest first.
  • Move messages between All and Spam with Mark as spam and Not spam.
  • Delete a message (you type "delete" to confirm).
  • Press Export CSV to download every message as a spreadsheet. The export includes the spam.
  • Change who gets email notifications, if you're the site's owner.

Some changes are made by asking Lanlan:

  • "Rename the form on the Contact page to 'Booking enquiry'."
  • "Send booking messages to bookings@rosiebakes.com and to me."
  • "Delete the form on the old Services page."

Deleting a form deletes all of its messages. Lanlan asks you to confirm first. Export the messages beforehand if you want to keep them.

Spam

Every plan includes a hidden bot trap and checks for typical spam messages. Pro sites also check senders against spam seen across other Lanlan sites, and use an AI to review borderline messages. When you mark a message as spam on a Pro site, similar messages are caught on your site for the next 30 days.

What to try next

If you get stuck

Ask Lanlan. In Tell Lanlan, "I can't figure out how to…" almost always gets you unstuck. For anything Lanlan can't help with, email support.